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Frequently Asked Questions
  • What is NorthernSoulMate.co.uk?
    An Online friendship community for folk in the North.

  • How do I become a member?
    Click on the Join Free link on the front page of NorthernSoulMate or Free signup located on most pages.

  • Why am I not receiving my Confirmation email?
    It's possible your email filters are blocking email from getting through. (For MSN)In your junk mail folder, tell the Junk E-Mail Filter which messages you'd prefer to have delivered to your Inbox by using the checkboxes and then clicking the 'Not Junk' button. Note: Your email account is kept private. Emails you will receive will be information regarding membership, or messages from other members wishing to contact you .

  • Do you have events for NorthernSoulMate?
    Yes, We have NorthernSoulMate party's at various venues across the North of England. Please view our newsletter for time and dates.Would you like to have a NorthernSoulMate party? Email us.

  • Do you accept advertisements?
    Yes, E-mail us for information.

  • Do you have an affiliate program?
    Yes, E-mail us for more information.

  • What is invite Friend?
    Invite a friend enables you to send a link to northernsoulmate.co.uk to a friend or family member who you think can benefit from our website. Click Here.

    Help: privacy

  • Will third parties be able to access my contact information?
    No. NEVER!

  • Are the messages I send to other members anonymous?
    Yes, your message will be sent via NorthernSoulMate's mail server. Your personal email will not be identified.

  • Do you share or sell my contact information to third parties?
    No, all your information is kept private and secure.

  • Is my email address kept anonymous?
    Yes, your personal email is kept private.

  • What is your Privacy Policy?
    Click here

    Help: Account Settings

  • How do I block a member?
    You may block members by going to their profiles and clicking on the block icon.

  • How do I change my e-mail address and password?
    Login and click on edit profile in the appropriate field you can change your email address or password.

  • How do I unblock members?
    Login and go to your communicator page, under the blocked members tab select the profile you wish to unblock and then click on the unblock button.

    Help: communication

  • Will I be notified about messages I receive?
    Yes, you will receive an e-mail notification that you have received a message on NorthernSoulMate.

  • How do I respond to a member?
    Login, and through your communicator page select the inbox. Open the message and click on Reply.

  • What is a Kiss?
    A kiss is a FREE message that members can send to another member. The kiss lets a member know they're interested.

  • What can I do if I cannot decide who to take on my date?
    Give the other person a rain check. Or you could send an email to your friends with the members ID# and ask them to help you decide.

    Help: photos

  • How do I add a photo?
    Login, click on upload photo.

  • Why should I add a photo?
    Members with photos get contacted 8 times more often than members without photos. Also most members search for profiles with photos only when they do a search.

  • What are the guidelines for posting a photo?
    Refer to our terms of use for guidelines regarding photos.

  • How many photos can I add?
    You can add up to 5 photos on your profile.

  • How long does it take for my photo to appear?
    Other members will be able to view your photo after it has been approved by the administrator, usually within 24 hours.

    Help: profile

  • Are profiles free?
    Yes. Posting your date profile is free.

  • Do I have to name the date I want to go on?
    Or can I just post a profile?
    Yes. You can post just your profile. In the my date area of the registration page type in profile only. So that other members know you are just posting a profile.

  • How do I update my Profile?
    Login, go to edit profile.

  • Why doesn't my profile come up in a search?
    If you've made changes to your account and your account status is in the approval mode, you will have to wait until your profile is approved before your profile will show up in the search results. Also if you've suspended your profile, it will not come up in a search.

    Help: membership

  • How much does it cost to join NorthernSoulMate?
    Absolutely nothing. Membership is totally free





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